Mark Twain St. Joseph's Hospital posted a video on YouTube September 1st discussing their Avatar International Exceeding Patient Expectations award, what Avatar International is, and how they use information to give high quality patient care.

CHW member Mark Twain St. Joseph Hospital posted a video on YouTube discussing how they use patient comments and data to improve the service they provide in their Emergency Department.

Findings in a recent article in the New England Journal of Medicine suggest that if all hospitals used a checklist, thousands of lives could be saved along with $20 billion in medical costs.