Posted 11:14AM EST, June 27, 2008
  • Email Article
  • Save Article
  • Print Article
Kaiser Permanente is deploying self-service kiosks in clinics in Southern California.  The innovation is being promoted as a way to reduce or eliminate long waits while allowing staff to serve patients with pressing or complex needs.
Categories:
Kaiser Permanente announced on Wednesday the installation of 90 self-service kiosks in more than 60 medical clinics in Southern California.  The units are designed to speed up the check-in process for patients.  The kiosks have privacy features, multiple language interfaces and card readers that can read standard issue medical cards.

According to Kaiser, a survey of test users revealed that 80 percent felt the kiosk was faster than check-in with a receptionist.  Additional functionality is scheduled for the kiosks and a nationwide rollout for the units has tentatively been planned.