Intelligent Patient Surveys with HCAHPS

Healthcare's Most Complete Surveys

Accurately capture information from patients and receive actionable results.

Survey Types

  • Inpatient (including HCAHPS)
  • Emergency
  • Outpatient (Tests and Treatment)
  • Outpatient (Ambulatory) Surgery
  • Physician Office
  • Home Health
  • Hospice
  • Inpatient Behavioral Health
  • Outpatient Behavioral Health
  • Long Term Care
  • Assisted Living
  • End of Life

Avatar International's Evidence Based Intelligent Surveys™ coupled with HCAHPS provide the most complete national benchmarking and actionable results designed for making ongoing improvements in your organization.

Avatar's surveys and services offer more than any other survey vendor. Our advanced capabilities provide the only viable approach to meet common and unique information needs.

The Consumer Assessment of Health Providers and Systems Hospital Survey (HCAHPS) is the first nationally standardized inpatient survey whose primary goal is to complement existing survey vendor and hospital-based survey instruments to improve the quality of care being provided across the nation’s hospitals. Avatar has been heavily involved in the development and review phases for HCAHPS implementation. Avatar has successfully implemented HCAHPS survey requirements with patient surveys, and we report HCAHPS data to CMS on behalf of our clients.

Details

Consider the following questions regarding your current patient surveys:

How customized are your patient surveys…?
Avatar constructs a custom survey for each patient that reflects the precise services and care received. For example, datafile codes are used to select appropriate Ancillary Service questions for patients. No other survey vendor has this capability. Hence Avatar’s surveys provide the most complete picture of the patient experience, with no "blind spots". 

Do you know your patients’ expectations…?
Avatar not only measures patient satisfaction and the patient experience, but is the only survey vendor that measures patient expectations. Customer loyalty and endorsement are determined by the difference between the patient’s expectations and the patient’s reality. The ultimate benchmark is set by the patients that walk through your doors.

Are your surveys providing you with clinically relevant data…?
Avatar's surveys give you the option to measure clinically relevant data, and are not limited to “satisfaction.” Patients respond to questions about education, treatment and outcome items specific to their health condition. This approach is only possible because a custom survey is constructed for each patient. Improved communications lead to increased patient activation, which results in better outcomes.

Is your survey data reported effectively…?
Avatar’s online reporting enables a variety of displays, to serve clients regardless of preference for pictures, charts or detailed statistical tools. It incorporates both visual and interactive displays of information so that knowledge of statistics is not necessary. Additional options are provided for statistically oriented users. Users can set and assign Goals, develop Action Plans, track Progress, or adopt built-in Improvement Ideas. All reporting and improvement tools are available to users on our secure client website at anytime. Senior leaders can monitor use of the system. No other online reporting is as comprehensive, yet easy to use.

Does your survey vendor provide you with proven training and support…?
Avatar has trained more organizations on comprehensive performance and quality improvement than all other vendors combined. Clients can also access Avatar’s extensive improvement materials (developed from more than 25 years of training and consulting experience) online at no cost.

Only Avatar provides surveys as unique as your patients.
Each and every patient who is sent a survey receives an individually printed survey that measures the precise services and care received - fully customized in look and content. No one can measure the details like Avatar.

Your organization must adapt to the dynamic needs of your patients and the ever-evolving healthcare environment. Why not get the added benefit of a company that gives you the industry’s maximum yield from your survey responses? Avatar’s leading edge Intelligent Surveys™ help healthcare providers excel at service quality, increase market share, enhance community image, decrease the cost of poor service, improve outcomes, and retain high performing staff.  Find out why hundreds of hospitals and healthcare providers have switched to Avatar from competitors and to learn about Avatar's family of survey products.

Contact Avatar today for a free demonstration of our survey reporting website, the most user friendly and dynamic reporting system available.